El Paso Bilingual Customer Service Careers
Customer Service Careers with Growth Potential
Grow your customer service career in a fun and friendly environment while learning from a skilled team of industry professionals. We believe the best customer service is delivered by highly engaged teams, so we offer incentive programs and growth opportunities to create a positive workplace for all!
- Salary: $11.00 /hour starting; Pay increase to $11.50 after 5 weeks; 2nd increase to $11.75 after 90 days
- Full-time position: Monday through Friday; No weekends required!
- 8-hour shifts; candidates must be available for shifts between the hours of 6 a.m. and 9 p.m.
- Work-from-home considerations available after successful completion of on-site introductory period!
Your Health and Safety are Important!
To help keep job seekers safe, we have implemented the following policies and procedures to reduce the risk of exposure to the coronavirus for our employees and guests:
- Wellness and temperature checks
- Use of face coverings for employees and guests
- Frequent hand washing and use of sanitizing stations
- Enhanced cleaning of high-contact areas
- Social distancing procedures for all employees and guests
- Reduced number of on-site team members
The Bilingual Call Center Representative receives inbound calls from customers regarding billing, account balance, and payment information as well as general services to both English- and Spanish-speaking customers. No sales required!
Compensation & Schedule for the Call Center Representative:
- Salary: $11.00 /hour; Pay increase to $11.50 after 5 weeks; 2nd increase to $11.75 after 90 days
- Full-time position: Monday through Friday; No weekends required!
- 8-hour shifts; candidates must be available for shifts between the hours of 6 a.m. and 9 p.m.
- Work-from-home considerations available after successful completion of on-site introductory period
Responsibilities of the Call Center Representative:
- Makes the initial contact with a client and explains the service available
- Professionally handles incoming client requests via phone, ensuring that issues are resolved both promptly and thoroughly
- Processes customer orders and payments
- Maintains customer database, updates data, and makes necessary changes
- Determines/understands customers’ needs with strong objection/response handling
- Manages customer queries/complaints
- Navigates multiple computer applications while interacting with the customer
- Provides innovative feedback to management to continue to better the department and processes…we want you to have a voice
- Meets and adheres to Professional Service Standard expectations while being a team player with fellow staff members
Requirements of the Call Center Representative
- The ideal candidate will have a minimum of two years consistent customer care experience, preferably in financial services.
- Six months of Call Center experience is required.
- Candidate must have a High School diploma or GED
- Excellent written / verbal communication and customer service skills and proficiency in Windows based applications
- Ability to meet training standards and flexibility to work various shifts including evenings is required
- Ability to engage with clients – begin a conversation, anticipate questions, actively share information using plain language, build rapport, and handle objections
Additional information for the Call Center Representative:
- Benefits offered after completion of probationary period include:
- Health, Dental, Vision and Life Insurance, paid & unpaid time off, as well as holiday pay.
- Candidates must be able and willing to go through the hiring process as well as complete the necessary assessments.
- To interview please have two forms of ID and a copy of your High School diploma.
