Responsibilities:

• Supervises staffing needs for individual clients and recruits associates for high-demand skill areas and ensures talent pool is plentiful to fill customer orders
• Attends job fairs to recruit and source potential candidates
• Interviews and evaluates applicants to determine their qualifications for assignments to fill customer work orders
• Schedules interviews, job placement activities, and applicant testing
• Maintains current and up-to-date customer and associate records in Avionte to ensure completeness and accuracy
• Processes Associate’s payroll information into Avionte and reviews all payroll documents for accuracy (W-4’s, Customer Profiles, etc.)
• Completes reference checks, backgrounds, E-verify, drug screens, employment verification, orientations, and other checks and balances required by IHC and clients in accordance with company policies
• Monitors associates’ attendance and performance and coaches and counsels associates to ensure quality performance and job satisfaction
• Resolves customer/client/associate issues and/or complaints
• Serves as the initial contact when associates report work-related injuries at a client worksite and documents all information in Avionte to ensure accurate record keeping
• Notifies branch manager of work-related injuries and maintains knowledge of IHC’s worker’s compensation procedures
• Conducts outside service calls to clients to ensure quality customer service is being delivered and to expand the business
• Answers telephones promptly and provides information to prospects, customers candidates, and associates.

Requirements:

• Minimum Associate’s degree with 4-year Bachelor’s degree preferred or minimum 3-4 years equivalent work experience and background in staffing
• Excellent communication skills (oral and writing) and the ability to work well with people are essential
• Multi-tasking, team and customer service oriented without losing composure; tactful, adept at office productivity
• Demonstrated PC proficiency; Microsoft Office applications, Word, Outlook, Excel; 10 key calculators, and other office equipment copiers, fax, etc.
• Must be cooperative, patient, calm under pressure, able to work independently, and should enjoy the challenge of a fast-paced work environment while displaying the highest level of professionalism
• Bilingual (English / Spanish) preferred

Additional Information:

• Monday-Friday 8 a.m. – 5 p.m.