Customer Service Representative
Grow your customer service career in a fun and friendly call center environment while learning from a skilled team of industry professionals. We believe the best customer service is delivered by highly engaged teams, so we strive to create a positive workplace for all!
Customer Service Representatives are responsible for assisting clients and customers via telephone, e-mail, or chat regarding products and services to help achieve our company’s goals.
Customer Service Representative Responsibilities:
- Entering & processing orders and cancel / change requests
- Requesting reprints/credits.
- Providing education and support regarding products and services.
- Probing to identify needs.
- Acts/offers appropriate products, services, and solutions to meet customer needs.
- Utilizes available resources appropriately to accurately enter data and service the customers.
- Maintains complete and accurate records of all call activity as required.
- Makes outbound calls to achieve the goals of assigned call segment.
- Provides a basic level of customer support but escalates more advanced problems to supervisor.
Customer Service Representative Requirements:
- HS Diploma/GED required.
- 6 months work history preferred, familiar with customer service and selling concepts.
- Previous customer service, banking, or retail experience helpful.
- Closing sales and/or generating qualified leads preferred.
- Excellent communication and interpersonal skills.
- Must be flexible to work schedule and open to working every other weekend.
Customer Service Representative Compensation & Schedule:
- $13.25 to $14.75 /hour (based on experience)
- Schedule: Varying schedules available Monday through Friday between 7 a.m. and 10 p.m.; weekends based on business needs
Additional information for the Customer Service Specialist:
- English and bilingual call center positions available.